You Want Someone Who Stands Behind Their Work
Number One #1 in Customer Service.
Have you ever thought about the way that parents respond to offenses that one child has committed against the other? They will often tell the older brother or sister to simply apologize to their sibling for the offense that has been committed. Like a simple apology resolves the problem.
This is one of the biggest mistakes that parents and society in general make. It is believed that an apology somehow fixes everything. That may be true if you are 10 minutes late to pick up your child after school, but when a job is needed to be done, and the business does not come through, a simple apology does not fix anything. It just becomes hollow words.
The Guarantee Tells You They Can Be Trusted
In the business world, words like that mean nothing. If someone fails to come through with an important project, it can have significant consequences on the business. For example, employees not showing to work can mean that customers are not served, which could mean that the business loses money, and those employees will eventually be out of work. Saying they are sorry for being late doesn’t fix the problem.
The same is true in the printing world. Many of the projects that need to be completed have strict deadlines to them. Maybe it is a brochure or flyer that needs to get out to the clients. You may have a coupon or advertisement that needs to be posted. Delays in those kinds of things could cost the business its very existence.
This is why you need to find a printer who stands behind their work. Not only that they guarantee that it will be done on time, but also that it will be done right.
They Check and Recheck
When searching for a good printer, you want a company that makes sure they do the job right the first time. This means they should be very thorough in checking with you that every detail is as you desire.
It may seem annoying to you, but you need the job done right, so if they call and ask you to verify proof for the third or fourth time, it is because they want to make sure the job is being done to your specifications. They understand how important this job is.
Even more so, they should stand behind their work. A guarantee of perfection is what you should be seeking. This is why they recheck. They want to know that they don’t need to use that guarantee. However, a company that does not stand behind its work is one you should not be using.